Madaraka express FAQs are frequently asked questions about SGR train booking and luggage. Impala Shuttles will answer all your questions and you can always ask directly by contacting us on +254 704 309 781.

What services are offered on the train?

Sit back in comfortable seats and enjoy the smooth journey. The cabin crews are at hand to attend to your requests.

Stretch out and relax on the first class seats and stay connected to the world during journey as you are able to charge your phone for first class travelers.

How do I get to the train terminus?

Impala Shuttles provides buse services to and from the Mombasa and Nairobi Termini.

  • In Nairobi, catch the bus from the CBD at 6:20 am. The same service is available upon arrival from Mombasa to transport customers to the CBD. The fare is at Ksh. 1500pp
  • In Mombasa, customers are picked up at the cbd and transported to the Terminus by buses. The same buses will transport customers on arrival from the Mombasa Terminus to Mombasa CBD. The cost is Ksh. 1500pp

How far in advance can I book?

The advance ticket booking window is 60 days and 62 days for individual and group bookings respectively.

Can I make group bookings?

For group bookings, customers are requested to:
Write to Impala Shuttles,
[email protected],

+254 704 309 781
Customers seeking to travel as a group should book the ride (reserve the seats) at least sixty two (62) days to the date of travel.

How to buy a ticket? Madaraka Express FAQs


Enjoy the convenience of booking a ride on the Madaraka Express through our online booking platform It’s quick and easy-to-use


One can purchase a ticket by dialing *639# and paying via M-pesa The USSD payment solution is available 24/7 One can book up to a maximum of five (5) tickets per transaction


Visiting our office in town and purchasing the ticket. Pay using cash (Local currency) or Mpesa.

How much is train fare from Nairobi to Mombasa?

Standard classFirst class
Nairobi – Mombasa:1000 shillings ($10) +$10 =$203,000 shillings ($30) +$10 =$40

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